Ramjoy.net accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. 

Orders placed are usually processed within 2~6 business days from the time the order is placed and based on the stock.  Orders placed from Saturday to Sunday will be processed the following Monday within 2~6 business days.  It will also take about 15-20 business days for International shipping.  

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay the shipping time. Ramjoy cannot guarantee same day expedited shipping when an order is placed on hold for review. The tax rate is based on the shipping address and not the billing address.

Lost or Stolen Packages

• - If the package shows delivered to your address but is missing you must report the loss to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if the stock is available.
• - We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.

Track Package

Track your online orders from www.ramjoy.net here.

Duties & Taxes

Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact the customs service. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Refuse Package

• If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following: Original and return shipping costs.
• Duties, taxes, and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

If you are not satisfied with your Ramjoy product(s), you may request a return within 15 calendar days of delivery. To do so, please contact support@ramjoy.net for help directly. 

Returns or Replacement

Our policy lasts 15 calendar days. If 15 days have gone after you received it, unfortunately we can’t offer you a refund or replacement.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. 

If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ramjoy.net.

Shipping

To return your product, you should contact support@ramjoy.net first.

No-restocking to be charged to the consumers for the return of the product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Important Notes:

Please note: the return or replacement is only applicable to devices purchased on ramjoy.net. If you purchased your Ramjoy device from a third-party seller, please reach out to the seller. 

Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).

Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.

For all returns, please pay for the shipment fee. 

If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty. 

Please do not return your products before getting confirmation via email from support@ramjoy.net.